How do I get my team all pulling in the same direction?

Involve your team in making decisions as much as you can.

People like to know they are part of an organisation that is going somewhere, and involvement in long term planning will achieve this. Their experiences and expectations will bring another dimension to your plans.

In the shorter term, involve them in drawing up action plans to tackle current problems or move the business forward. By discussing issues with all concerned their level of understanding is improved, and where the team develops their own plan, the sense of ownership and commitment helps push it through.

Open communication is crucial and regular meetings to update your team are essential. These should not be lengthy, and should always emphasise positives.