Must should could

We use this tool for many purposes and find that its simplicity is one of its strengths.

It is frequently used to prioritise action lists, but another application is related to customer care. In today’s economic climate we need to make sure our current customers are happy with our service and have no reason to leave us. Think about your best clients and consider all the actions you could take to provide them with excellent customer service. Then prioritise these using the ‘Must, should, could’ model, and start action planning for all the must items.

Be aware – what would the impact be on your client relationship if a competitor takes these actions before you do?

Contact us

For further information, contact a member of the Business Strategy Group, email strategicplanning@mhllp.co.uk or alternatively send us an enquiry online.