COVID-19 Advance planning for any potential 2nd wave

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With the possibility of a potential COVID-19 second wave, we have prepared some proactive thoughts which should be considered in your advance planning.

PEOPLE PLANNING

  • Employee T&Cs – have you got your short of work/lay-off clauses?
  • Remuneration – how agile is your employee remuneration and pay deferral?
  • Flexibility – how supportive are your working from home and cloud storage policies?
  • Management – how will you manage team members, allocate roles and clear responsibilities for sales, aftersales and service enquiries?
  • Skills – what is in place to ensure that technicians and specific skills can be utilised at sites outside the lockdown area?

BUSINESS AND FINANCIAL PLANNING

  • Business planning - is your operational plan in place, immediately implementable and are management and key staff clear on the plan?
  • Ownership – have you allocated ownership of each part of the plan and who is accountable?.
  • Forecasting – how much downside sensitivity should be factored into you financial planning and forecasts
  • Targets – what support and flexibility has been considered to ensure that any OEM sales targets are “subject to lockdown” exclusions?
  • Working capital – what measures could be taken to reduce working capital requirements and levels for affected sites and businesses, any contingency plans?
  • Communication with funders – what discussions should be had with your existing or potential new funders regarding the situation?

CUSTOMERS AND OPERATIONAL PLANNING

  • Customers – are communication plans and statements prepared, flexible enough to tweak and ready to go to your whole database?
  • Services - what services will continue throughout e.g. sales, service, parts, bodyshop etc?
  • Employee utilisation – how will your utilisation plan, draft rotas and team member retention plans hold up?
  • Property considerations – what discussions will be needed with the owners of the properties affected (leasehold) or funders (mortgages) plus what plans are required to make sites secure?
  • Processes – have you planned simple processes to support customers i.e. collection and delivery, video walk arounds etc?
  • Other sites – how agile will you be at flexing customers, deals, trading and demo stock, parts etc. within your sites in non-lockdown areas? .
  • E-commerce capabilities – what have you done to improve and ensure robustness of your ability to transact with the customer digitally?
  • BAU – how will any new and used sales that can be delivered to Customers who are not affected to be identified and fulfilled?
  • Efficiencies – can you proactively identify service parts kits required that could also be made
  • Health & Safety – what revisions will need to be made to your Covid-19 Secure Assessments?
  • GDPR & Cyber – what amendments might need to be made to your GDPR and Cyber plans to cover increased risks relating to lockdown and revised ways of working?
  • Business Interruption Insurance – how does this lockdown impact any existing or new business interruption insurance claims?

OTHER COMPLIANCE MATTERS PLANNING:

  • Health & Safety – what revisions will need to be made to your Covid-19 Secure Assessments?
  • GDPR & Cyber – what amendments might need to be made to your GDPR and Cyber plans to cover increased risks relating to lockdown and revised ways of working?
  • Business Interruption Insurance – how does this lockdown impact any existing or new business interruption insurance claims?

Download our planning advice guide below which covers these key updates

Our experienced team is here to continue to help and support the Sector, so get in touch to discuss the above or any other burning issues.

Steve Freeman
+44 (0)7795 476 651
steve.freeman@mhllp.co.uk
Nigel Morris
+44(0)7718 340 634
nigel.morris@mhllp.co.uk
Jon Pollock
+44 (0)7738 756 177
jon.pollock@mhcl.uk
Jarvis Simpson
+44 (0)7875 356102
jarvis.simpson1@outlook.com

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Focus on - Preparing for potential COVID-19 second wave



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